District of Columbia Cobblestone Systems #CFOPD-21-C-035

Award for eWIC Processing Services and FMNP Electronic Solution for DC Health's WIC Program

This contract award supports the District of Columbia's WIC and Farmers Market Nutrition Program (FMNP) with electronic benefits processing and related services. - Government Buyer: - District of Columbia Office of the Chief Financial Officer, Office of Finance & Treasury, Office of Contracts - OEM and Vendor: - Custom Data Processing, Inc. (sole OEM and vendor) - Products Requested: - eWIC card replacements (mail), part number 5100, quantity 17,429 - POS terminals (configuration, deployment, shipment, maintenance), part numbers 5200, 5400, 5401, 5402, quantities 7, 5, 1, 5 - PIN pads, part numbers 5500, 5501, 5502, 5503, 5504, 5505, quantities 5, 1, 100, 1, 100, 1 - Transaction fees, part number 5310, quantity 17,256 - QR code stickers for WIC cards (one-time order for FMNP participants) - Services Requested: - eWIC processing services (implementation, hosting, ongoing operations) - Farm Market Direct hosting and support (FMNP and WIC CVB transactions, ACH payments to farmers) - Help desk support (business hours and ticketing for after-hours) - Virtual training for District staff - User acceptance testing (virtual) - Project management, technical support, business analysis, developer services, disaster recovery - Year-end 1099-K production and mailing for farmers - Unique/Notable Requirements: - Compliance with federal regulations (Clean Air Act, Clean Water Act, ADA, Drug-Free Workplace, Anti-Lobbying Act) - Disaster recovery and business continuity for eWIC system - QR code stickers for FMNP participants' WIC cards - ACH payment processing to farmers - Detailed reporting and settlement services - Hosting and supporting Farm Market Direct platform - Multi-year contract with exercised option periods and annual extensions - Contract Value: - Cumulative contract value up to $2,025,863.32 - Recent extension not to exceed $239,404.88

Description

This contract is for implementation and processing services for Electronic Benefits Transfer (EBT) for the Special Supplemental Nutrition Program for Women, Infant and Children (WIC), managed by DC Health (formerly Department of Health). The contract is awarded to Custom Data Processing and managed by the Office of Finance & Treasury (OFT). It includes multiple option periods, each lasting one year, with the current term from August 30, 2026, to August 29, 2027. The contract covers services such as processing eWIC transactions, supporting farmers markets nutrition programs, and includes provisions for training, help desk support, and compliance with federal regulations.

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