Orange Township Civicplus #94

City of Orange Township Seeks Managed Cloud VoIP Phone Solution for Municipal Buildings

The City of Orange Township is seeking a fully managed, cloud-based VoIP phone line solution to modernize telecommunications across City Hall, Police, and Fire Departments. - Government Buyer: - City of Orange Township, Administration Department, Chief Financial Officer's Office - Scope of Procurement: - Replacement of existing analog and Avaya phone systems - Comprehensive managed VoIP solution including: - VoIP services - All necessary hardware - Installation and configuration - Ongoing technical and customer support (24/7) - Key Solution Features: - Cloud PBX - Multi-level IVR (Interactive Voice Response) - Voicemail with email notification - Mobile and desktop app access - Call transfer, group calling, conferencing - Efax capability - Call handoff from Wi-Fi to cellular networks - Support for Windows OS - Call analytics and reporting - Notable Requirements: - Solution must replace both analog and Avaya systems - Service must cover all major municipal buildings - Bidders must provide a comprehensive, turnkey solution - No specific OEMs or vendors are named in the solicitation - Contract will be awarded to the lowest responsive and responsible bidder in accordance with New Jersey local public contract laws

Description

This solicitation is a request for bids issued by the City of Orange Township, New Jersey, for a fully managed telecommunications solution. The procurement includes VoIP services, hardware, installation, configuration, and ongoing support. The contract term is five years with an option for the City to terminate after three years. Bids must be submitted by September 3, 2026, and will be evaluated by the City's Administration and Law Department to select the lowest responsive and responsible bidder.

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