Opportunity
Norfolk Opengov #11218-0-2027
Norfolk seeks cloud-based Human Services Case & Financial Management System
Posted
August 14, 2026
Respond By
September 18, 2026
Identifier
11218-0-2027
NAICS
541512
The City of Norfolk's Department of Human Services is seeking proposals for a modern, secure, cloud-based Human Services Case and Financial Management System to replace its current Salesforce-based Kinship system. - Government Buyer: - City of Norfolk, Department of Human Services - Products/Services Requested: - Human Services Case & Financial Management System (cloud-based) - Implementation, configuration, migration, integration, training, and support services - Programs Supported: - TANF, SNAPET, VIEW, Auxiliary Grants, Adult Services, Foster Care, CSA Purchased Services, Special Welfare, General Relief, Water Relief - Technical & Security Requirements: - Cloud hosting within the contiguous United States - StateRAMP and FedRAMP capabilities - Integration with Microsoft Active Directory - Multi-factor authentication - Compliance with NIST and CIS cybersecurity frameworks - Section 508 and WCAG 2.0 AA accessibility standards - Functional Requirements: - Client record management, service plan documentation, workflow automation, financial processing, reporting - Role-based dashboards, mobile access, configurable approval processes, enhanced analytics - Secure document management, real-time collaboration - No specific OEMs or vendors named; open to solutions meeting requirements - Proposals must include both technical and pricing components as specified
Description
The Department of Human Services seeks a modern, secure, cloud-based Human Services Case Management and Financial System to replace the existing Salesforce-based Kinship system. The system should support DHS's core functions, improve workflows, reporting, and integration capabilities. Bidders are required to submit proposals including technical and pricing components as specified. The project is open with responses due by September 18, 2026. The system must comply with various technical, security, and accessibility standards as detailed in the attachments.