Opportunity
Riverside County Publicpurchase #DPARC-0679
Riverside County seeks Quality Assurance Case Management Software, Maintenance, and Support for DPSS programs.
Posted
August 14, 2026
Respond By
September 24, 2026
Identifier
DPARC-0679
NAICS
541511, 541512
Riverside County is seeking a comprehensive Quality Assurance Case Management Software solution, along with maintenance, support, and consulting services for its Department of Public Social Services (DPSS). - Government Buyer: - County of Riverside Purchasing and Fleet Services Department, on behalf of DPSS - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Quality Assurance Case Management Software - Must support up to 5,000 DPSS employees - Designed for multiple public assistance programs: TANF, SNAP/CalFresh, Medi-Cal, Child Care, IHSS, Foster Care, General Assistance - Maintenance and Support Services - Ongoing technical support and software maintenance - Strategic Consulting and Performance Analytics - Services to enhance program quality, compliance, and efficiency - Unique/Notable Requirements: - Solution must improve oversight and efficiency across diverse social programs - Vendors may be required to provide a virtual or in-person demonstration, with content specified by the County - Emphasis on scalability, compliance, and analytics capabilities
Description
The County of Riverside Purchasing and Fleet Services Department, on behalf of the Department of Public Social Services (DPSS), is soliciting quotations for Quality Assurance Case Management Software, Maintenance, and Support Services. The software will support DPSS’s Self Sufficiency Division, In-Home Supportive Services, and Foster Care programs. It must support up to 5,000 employees and improve quality, compliance, oversight, and efficiency of various public assistance programs including TANF, SNAP/CalFresh, Medi-Cal, Child Care, IHSS, Foster Care, and General Assistance. The solicitation includes requirements for strategic consulting, performance analytics, and technical support, with a possible virtual or in-person demonstration.