SAM #092026

ICE ODA Power Suite Analytics Tools Support Services Solicitation

The US Department of Homeland Security, US Immigration and Customs Enforcement (ICE), Chief Financial Officer Administrative Services office is seeking contractor support for its Microsoft Power Suite-based analytical tools. - Government Buyer: - US Department of Homeland Security (DHS) - US Immigration and Customs Enforcement (ICE) - Chief Financial Officer Administrative Services office - OEMs and Vendors: - Microsoft (OEM for Power Suite tools) - Products/Services Requested: - Operations and maintenance support for Microsoft Power Suite-based tools - Automated Reminder and Communication System (ARCS) - Interagency Agreement (IAA) Tracker - OBPP S2 report error detection mechanism - System reliability and iterative updates - System operations management - End-user training for OBPP’s financial and program performance reporting - Unique/Notable Requirements: - Contractor must support ongoing optimization and reliability of critical financial and program performance reporting tools - No specific products or part numbers listed; focus is on comprehensive support services - Emphasis on maintaining and updating custom Microsoft Power Suite applications

Description

ICE requires comprehensive contractor support services to ensure the ongoing sustainment, optimization, and maturation of its Microsoft Power Suite-based analytical tools. This requirement encompasses operations and maintenance support for critical systems, including the Automated Reminder and Communication System (ARCS), the Interagency Agreement (IAA) Tracker, and the Office of Budget and Program Performance (OBPP) S2 report error detection mechanism. The contractor will be responsible for maintaining system reliability, facilitating iterative updates, managing system operations, and providing end-user training to support OBPP’s financial and program performance reporting.

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