City of Phoenix #PKS-RFP-27-0440

City of Phoenix Parks and Recreation 24-Hour Call Answering Services Solicitation

This opportunity involves the City of Phoenix Parks and Recreation Department seeking a vendor for 24-hour call answering services: - Government Buyer: - City of Phoenix, Parks and Recreation Department - Scope of Work: - 24-hour call answering services for all city parks - Calls will cover public safety, observations, and general concerns - Vendor must provide bilingual (English/Spanish) support - Structured data collection and reporting are required - Products/Services Requested: - Comprehensive call answering service (no specific hardware or software specified) - No OEMs or specific technology vendors are named - Unique/Notable Requirements: - Bilingual communication capability - Detailed data management and reporting on call activity - Service must be available continuously (24/7) - No specific part numbers, OEMs, or technology platforms are referenced in the solicitation.

Description

The City of Phoenix is seeking proposals for 24-hour call answering services for Parks and Recreation. The scope includes handling calls related to public safety, observations, and general concerns in parks, with bilingual support, structured data collection, and reporting capabilities. The solicitation requires vendors to provide comprehensive answering services to support the community's needs. The deadline for responses is September 10, 2026, with questions due by August 25, 2026.

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