Massachusetts COMMBUYS #BD-27-1034-0009-DSS91-132410

RFI for DCF Warmline Development for Community and Telecommunication Services

The Massachusetts Department of Children and Families (DCF) Central Office is seeking input from industry on the design and service options for a potential 'Warmline' system to support community outreach and telecommunication needs. - Government Buyer: - Massachusetts Department of Children and Families (DCF), Central Office, Boston, MA - Scope of RFI: - Gathering information on systems design and service array for a Warmline service - Focus on community and social services, telecommunication services, telecommunications media services, and information services - Products/Services Requested: - Community and social services (1 unit) - Telecommunication services (1 unit) - Telecommunications media services (1 unit) - Information services (1 unit) - OEMs and Vendors: - No specific OEMs or vendors are mentioned in the RFI - Unique/Notable Requirements: - RFI is intended to inform future procurement; no specific technical or product requirements provided - Open market solicitation allowing for electronic quotes - Designed to support DCF's service delivery through a Warmline system

Description

This Request for Information (RFI) seeks information to assist the Department of Children and Families (DCF) in exploring systems design and service array options provided through a potential "Warmline" to be procured by the Department. The solicitation involves community and social services, telecommunication services, telecommunications media services, and information services. It is a non-statewide solicitation with an open market procurement method allowing electronic quotes. The solicitation is managed by the Department of Children and Families, Central Office in Boston, MA.

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