New York State Contract Reporter #00554725-1

MTA - NYC Transit Beacon System Maintenance & Support Services Solicitation

The Metropolitan Transportation Authority (MTA) - NYC Transit (NYCT) is seeking a contractor for ongoing Beacon system maintenance and support services. - Government Buyer: - MTA - NYC Transit (NYCT), under MTA HQ - Office: NYCT - Bid Reception Desk - Services Requested: - Ongoing maintenance and support for the Beacon system - 24/7 access to a Technical Support Specialist via phone (15-minute response) and email (1 business day response) - Engineering support for maintenance and troubleshooting - Technical investigations of incidents and repeated faults - Identification of root causes and provision of both short-term and long-term recommendations for resolution - Compliance with MTA cybersecurity policies for any remote access - Notable Requirements: - Contractor must provide rapid response times for support - Must conduct technical investigations and deliver actionable recommendations - Service provision is statewide and covers transit-related systems - OEMs and Vendors: - Piper Networks is referenced as a previous vendor for similar services - No specific product part numbers or quantities are listed; the focus is on service provision

Description

This solicitation is for ongoing maintenance support services for the Beacon system, including 24/7 availability of a Technical Support Specialist via telephone and email to provide engineering support for maintenance and troubleshooting. The contractor must guarantee a telephone support response within 15 minutes and email support within one business day. The contractor will perform technical investigations on incidents and faults, identify causes, and provide short-term and long-term recommendations for resolution. The processes used for remote access must comply with cybersecurity policies.

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