SAM #192126CIOSDD20030

ICE ERO Enterprise Operations & Maintenance Support Services RFI

This opportunity is for integrated operations and maintenance support services for ICE Enforcement Systems and Data Reporting. - Government Buyer: - U.S. Department of Homeland Security (DHS) - U.S. Immigration and Customs Enforcement (ICE) - Office of the Chief Information Officer (OCIO) - OEMs and Technologies Highlighted: - Amazon Web Services (AWS) GovCloud - Databricks - Qlik Sense - Services Requested: - Program management, solution integration, Agile/Kanban governance, requirements and release management, security/privacy compliance, quality assurance, staffing, and performance reporting - Tier 2/3 operations and maintenance (O&M), DevSecOps toolchain support, release engineering, system enhancements, modernization, CMA migration, legacy decommissioning - Data management for enforcement systems, including ERO Data Lake, IDRS, ERR operations, Unity Catalog administration, data governance, ETL pipelines, data quality, reporting, analytics, and user enablement - Unique Requirements: - 100% staffing required - Use of Agile methodologies - Compliance with DHS/ICE policies - Key personnel roles: Program Manager, Security Engineer, Data/Analytics Lead, Scrum Master - Integration and modernization of legacy systems - Support for cloud-based analytics and reporting platforms - No specific part numbers or quantities provided; focus is on comprehensive support services and technology integration.

Description

This is a Request for Information (RFI) for U.S. Department of Homeland Security (DHS) U.S. Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO) Adaptive and Operational Maintenance Support.

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This is not a solicitation announcement. This RFI is solely for market research and planning and information purposes and is not to be construed as a commitment by the Government to issue a subsequent solicitation (Broad Agency Announcement, Request for Proposal, etc.). This RFI does not commit the Government to contract for any supply or service. ICE is not seeking proposals at this time. Responders are advised that the U.S. Government will not pay any costs incurred in response to this RFI. All costs associated with responding to this RFI will be solely at the interested party's expense.

The information provided in this RFI is subject to change and is not binding on the Government. All submissions become the property of the Government and will not be returned.  If you submit proprietary information, you must clearly mark “PROPRIETARY” on every sheet containing such information and segregate the proprietary information to the maximum extent practical from other portions of your response (e.g., use an attachment or exhibit). Respondents are responsible for adequately marking proprietary information in their response. All information received in response to this RFI that is marked “Proprietary” will be handled accordingly. RFI Purpose: This RFI/Sources Sought is seeking information to aid in refining the acquisition strategy, determining if a set aside will be used, contract vehicle selection, and seeking comments and information on the attached Draft Performance Work Statement (PWS).  Responses to this RFI may be used to identify potential contract vehicles (such as DHS Strategic Sourcing Vehicles, General Services Administration (GSA) contracts, etc.) and determine if this requirement should be set-aside for specific small business classifications. Therefore, while not responding to this RFI does not directly preclude a contractor from participating in a future solicitation, not responding could impact procurement decision that affect a contractor's ability to participate in a future solicitation as a prime contractor.  Please note, the Draft PWS is a work in progress. The Government intends to utilize this RFI to refine its requirements. RFI Questions are due August 18, 2026 @ 09:00 AM, Eastern Time to Michelle.L.Taylor@ice.dhs.gov and Michelle.Nedd@ice.dhs.gov. RFI Responses are due August 20, 2026 @ 09:00 AM, Eastern Time via Microsoft Forms at https://forms.cloud.microsoft/g/h7W49zsmQx.

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