SAM #SS-26-IHS1525040

Support Services for Nuvolo CMMS Platform at Indian Health Service

The Indian Health Service (IHS), part of the Department of Health and Human Services, is seeking support services for its Nuvolo Computerized Maintenance Management System (CMMS) used by the Office of Environmental Health and Engineering (OEHE). - Government Buyer: - Department of Health and Human Services - Indian Health Service (IHS) - Office of Environmental Health and Engineering (OEHE) - OEMs Highlighted: - Nuvolo (primary CMMS platform) - ServiceNow (cloud hosting platform) - Vendors must be Nuvolo-certified service partners - Services Requested: - Annual software maintenance and upgrades for Nuvolo CMMS - Customization and enhancement of the Nuvolo platform - Application management and troubleshooting - End-user training (classroom, virtual, on-demand) - Integration of third-party software modules - Project management and technical oversight (including a Project Manager and Solutions Architect) - Licensing renewal for Nuvolo software in option years - Support service renewal for option years - Scope: - Support for approximately 800 users across ten regional area offices - Must align with healthcare compliance standards and best practices - Includes both on-site and remote support and training - Flexibility for future expansion and integration with agency initiatives - Notable Requirements: - Provider must be a Nuvolo-certified partner to ensure access to proprietary resources and guides - Training credits or conference passes for IHS personnel are included - Project management includes quality assurance, risk mitigation, and schedule management - No specific hardware or part numbers are requested; focus is on SaaS support and related services

Description

Introductory

This is a Sources Sought set aside for Indian Economic Enterprise (IEE) and Indian Small Business Economic (ISBEE). This is NOT a solicitation for proposals, proposal abstracts, or quotations. The objective of this Sources Sought # IHS1525040 is to identify potential IEE and ISBEE vendors that can provide a base + 4 Option Periods for an Enterprise Computerized Maintenance Management System (CMMS) for the Indian Health Service (IHS).

Project Description

B.1 Background:

The U.S. Department of Health and Human Services (HHS), Indian Health Service (IHS), is responsible for providing federal health services to American Indians and Alaska Natives. The provision of health services to members of federally recognized tribes grew out of the special government-to-government relationship between the federal government and Indian tribes. The IHS is the principal federal health care provider and health advocate for the Indian people. The goal is to assure that comprehensive, culturally acceptable personal and public health services are available and accessible to American Indians and Alaska Natives. The IHS currently provides health services to approximately 1.5 million American Indians and Alaska Natives who belong to more than 557 federally recognized tribes in 34 states.

The IHS Office of Environmental Health and Engineering (OEHE) requires information on who can provide an approach to continue technical support to the existing Nuvolo CMMS along with software enhancements and training, including related functions, tools, and services. An existing CMMS (Nuvolo) is currently deployed within the agency as an enterprise-level solution, providing a single, standardized solution for all IHS employees to utilize per national requirements.

B.2 Requirements:

The objective is to obtain support services for the current, off-premises IHS Nuvolo CMMS platform to maintain the system’s functionality and suitability for IHS’ needs. Services include, but are not limited to, annual software upgrades, troubleshooting of incidents, and system customization and enhancement within the IHS’s Development, Test, and Production cloud servers. Support services must be provided by a Nuvolo-certified service partner to ensure all guides, tools, and resources from Nuvolo are available and accessible to supply the IHS with a complete and informed user experience.

Provided services shall also be aligned with CMMS healthcare industry best practices and provide the flexibility necessary to enable improvements and address agency initiatives in facility and biomedical operational and service management processes, and provide a model that supports a healthcare organization by:

Provide annual maintenance for the Nuvolo Connected Workplace CMMS hosted on a ServiceNow cloud platform Provide and push regular software upgrades and updates to maintain operability and compatibility with concurrent software versions Provide customization, application management, and enhancement services for any determined agency requirements that fall outside standard software configurations Provide end-user training and materials to IHS personnel as needed for major upgrades and customizations Enable, configure, test, and implement third-party software and module integrations as needed to enhance platform functions (e.g., test, measurement, and diagnostic equipment (TMDE), recall and alert management, geographic information systems (GIS), cybersecurity configuration management, incident reporting and response, etc.) Assist with the incorporation of additional IHS support groups, locations, and equipment into the existing platform as needed Provide troubleshooting services to IHS staff for issues with platform functionality and configurations Provide and push urgent/ad-hoc software update packages as needed to maintain platform functionality and meet agency needs and priorities Conduct on-site visits as needed for user training, project needs alignment, exploratory research, etc.

B1. Scope

The Contractor shall furnish all labor, materials, supplies, equipment, and services necessary to perform the following tasks:  

As part of this task, the Contractor shall:  

Provide annual maintenance for the Nuvolo Connected Workplace CMMS hosted on a ServiceNow cloud platform Provide and push regular software upgrades and updates to maintain operability and compatibility with concurrent software versions Provide customization, application management, and enhancement services for any determined agency requirements that fall outside standard software configurations Provide end-user training and materials to IHS personnel as needed for major upgrades and customizations Enable, configure, test, and implement third-party software and module integrations as needed to enhance platform functions (e.g., test, measurement, and diagnostic equipment (TMDE), recall and alert management, geographic information systems (GIS), cybersecurity configuration management, incident reporting and response, etc.) Assist with the incorporation of additional IHS support groups, locations, and equipment into the existing platform as needed Provide troubleshooting services to IHS staff for issues with platform functionality and configurations Provide and push urgent/ad-hoc software update packages as needed to maintain platform functionality and meet agency needs and priorities Conduct on-site visits as needed for user training, project needs alignment, exploratory research, etc.

Ideally, full implementation at IHS would span:

Across ten out of the twelve Regional Areas Offices (Albuquerque, Bemidji, Billings, California, Great Plains, Nashville, Navajo, Oklahoma, Phoenix, and Portland), Alaska and Tucson may opt to adapt the same solution at a future implementation. Implementations/“rollouts” and trainings at the facilities or through online platforms within the respective Areas are at the discretion of each Area office. The training module is based on a “train the trainer” model, and implementations can be done remotely with the assistance from Area Office staff. Future implementations are optional and will be funded, executed at the discretion of IHS, and planned with the vendor. Approximately 800 total users exist for Local Facility and Biomed staff at the Hospitals, Health Care Centers, Clinics, and Area Offices.

C. Eligible Vendors: 

Businesses must be Indian Economic Enterprises (IEEs) (at least 51% Indian owned and controlled).

Business size and type of business (e.g., ISBEE/IEE, 8(a), SDVOSB, etc.). All respondents should be registered on the System for Award Management (SAM) located at https://www.sam.gov. Submission of Invoices: The contractor shall submit invoices in accordance with FAR 52.212-4(g) on a monthly basis.

D. Anticipated Period of Performance:

The period of performance will start at the date of award.

D.1 Place of Performance

The Regional locations of work to be performed may include but is not limited to:

Albuquerque, NM – Indian Health Service Phoenix, AZ – Indian Health Service Sacramento, CA – Indian Health Service Bemidji, MN – Indian Health Service Billings, MT – Indian Health Service Nashville, TN – Indian Health Service

Aberdeen, SD – Indian Health Service Oklahoma City, OK – Indian Health Service Portland, OR – Indian Health Service Remote – Contractor Locations (TBD)  

E.  Work Schedule/Availability

IHS does not expect resources to support efforts outside of a normal business day. A normal business day is any eight (8) hour period between the hours of 8 a.m. and 6 p.m., Monday through Friday IHS facility local time, excluding Public Holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day

In addition to the days designated as holidays, the Government observes the following days:

Any other day designated by Federal Statute Any other day designated by Executive Order Any other day designated by a President's Proclamation

F. Experience:

The Contractor shall possess knowledge, skills, and abilities to maintain and provide SaaS licenses, data collection and/or data migration, and SaaS vendor support on a monthly basis. The contractor shall define license and all relative documents.

Licensing and Service:

       Inspection: all services rendered will be inspected, reviewed, and monitored by the COR.

       Contracting Officer Representative (COR): TBD

                     Department Point of Contact: TBD

G. SMALL BUSINESS STATUS: Provide business size and socioeconomic status (e.g., ISBEE, IEE), along with your UEI, organization name, address, and point of contact. The anticipated NAICS code for this requirement is 518210 - Other Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services.

H. ADDITIONAL INFORMATION: Provide any additional information that may assist the Government in refining its acquisition strategy or determining whether a competitive set-aside or other RFO-aligned commercial approach is appropriate.

I. CLOSING STATEMENT: Point of Contact: Maliaka Pinkney, Contract Specialist, at maliaka.pinkney@hhs.gov. Submission Instructions: Interested parties shall submit capability statement via email to maliaka.pinkney@hhs.gov. Must include Sources Sought Number SS-26-IHS1525040 in the Subject line and complete the attached IEE Representation Form. The due date for receipt of statements is August 18, 2026, 12:00 PM, EST. All responses must be received by the specified due date and time in order to be considered. Late responses and responses from sources other than IEE, ISBEE will not be accepted. This notice is for information and planning purposes only and shall not be construed as a solicitation or as an obligation on the part of HHS. HHS/OMAS does not intend to award a contract on the basis of responses nor otherwise pay for the preparation of any information submitted. As a result of this notice, HHS/OMAS may issue a Request for Quote (RFQ). THERE IS NO SOLICITATION AVAILABLE AT THIS TIME. However, should such a requirement materialize, no basis for claims against HHS shall arise as a result of a response to this notice or HHS’s use of such information as either part of our evaluation process or in developing specifications for any subsequent requirement. Disclaimer and Important Notes. This notice does not commit the Government to award a contract or pay for the information submitted.

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