British Columbia BCBid #233018

Sourcewell Solicits Unified Communications and Contact Center Solutions for Public Sector Entities

Sourcewell, a State of Minnesota local government unit and service cooperative, is seeking proposals for Unified Communications and Contact Center Solutions for use by a wide range of public sector entities in the US and Canada. - Government Buyer: - Sourcewell (State of Minnesota local government unit and service cooperative) - Participating Entities include governmental, higher education, K-12 education, nonprofit, tribal government, and other public agencies across the US and Canada - Products and Services Requested: - Unified Communications systems (VoIP, UCaaS, video/audio collaboration, conferencing, mobility, mass notification, enhanced messaging) - Contact Center Solutions (CCaaS, automatic call/contact distribution and routing, omnichannel capability, interactive voice response, real-time status, reporting, analytics) - Related products and services: architecture, implementation, migration, ongoing support, hardware, software, integrations, number porting, deployment services, and applications for premises-based, cloud-based, or hybrid environments - AI-enabled capabilities may be included if embedded in or directly supportive of the proposed solutions - Unique/Notable Requirements: - Solutions must be comprehensive and may include both hardware and software - Proposals from network-only service providers, consulting-only services, and broker agents without direct solution ownership or substantive value-add are excluded - Solutions must be suitable for a broad range of public sector organizations in both the US and Canada - No specific OEMs or vendors are named in the solicitation

Description

Sourcewell, a State of Minnesota local government unit and service cooperative, is requesting proposals for Unified Communications and Contact Center Solutions to provide a procurement solution for use by its Participating Entities across the United States and Canada. The solicitation seeks comprehensive unified communication solutions including VoIP, UCaaS, video/audio collaboration, and contact center solutions such as CCaaS and omnichannel capabilities. Proposals may include related equipment, services, and AI-enabled capabilities embedded within the solutions. The solicitation excludes network-only service providers, consulting-only services, and broker agents without direct solution ownership.

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