Spokane Procureware #RFP 6587-26

Spokane 911 Seeks Embedded Behavioral Health Clinician Services

The City of Spokane, through the Spokane United 911 Network, is seeking proposals for a clinician-based crisis call diversion program to enhance its 911 call processing system. - Government Buyer: - City of Spokane - Spokane United 911 Network - City of Spokane Purchasing Department - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Embedded clinical services within the 911 call system - Licensed behavioral health clinicians (psychiatric mental health professionals and therapists) - Minimum five years of telehealth behavioral and mental health experience - All clinicians must be licensed in Washington State - Real-time call triage, crisis assessment, de-escalation, and diversion from law enforcement - Coordination with mobile crisis teams and community resources - Training for 911 personnel on behavioral health call recognition and de-escalation - Data collection and performance reporting - Unique or Notable Requirements: - On-site staffing at the City’s Communications Building - Service hours: Monday through Friday, 7:00 AM to 7:00 PM - Development of standardized triage protocols and performance metrics - Contract term is one year with an option to renew for an additional year

Description

The City of Spokane, through Spokane United 911 Network, is soliciting proposals from firms to provide embedded clinical services in 911 call processing. The program aims to integrate licensed behavioral health clinicians into the 911 system to assess and respond to behavioral health-related calls, diverting appropriate calls from law enforcement to clinician-led intervention. The scope includes call triage, mobile crisis team coordination, community resource linkage, training, data collection, and reporting. The contract period is one year with an option to renew for an additional year.

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