City of Burnaby Bidsandtenders #RFP #177-08-26

City of Burnaby Customer Service Centre Web Portal with Microsoft Dynamics 365 Integration

The City of Burnaby is seeking proposals for a new Customer Service Centre (CSC) Web Portal project. - Government Buyer: - City of Burnaby - Project Scope: - Implementation, configuration, integration, and support of a secure, citizen-facing CSC Web Portal - Portal must provide digital access for residents, businesses, and visitors to city services and service request management - Required integration with Microsoft Dynamics 365 Customer Service for seamless service management - Products/Services Requested: - Web portal software and implementation services - Integration services with Microsoft Dynamics 365 - Ongoing support and maintenance - OEMs and Vendors: - Microsoft (Dynamics 365 platform is a required integration) - No other specific OEMs or vendors named - Notable Requirements: - Portal must be intuitive and secure - Must support integration with Microsoft Dynamics 365 Customer Service - No specific part numbers or product quantities provided - Procurement Classification: - Information Technology, Services, GIS, Computer Hardware, Computer Software, Servers/Racks/Data Centre/Storage, GPS Products

Description

The City of Burnaby is seeking proposals from qualified and experienced proponents to implement, configure, integrate, and support a secure, citizen-facing Customer Service Centre Web Portal. This portal will enable residents, businesses, and visitors to access City services and submit, track, and manage service requests through an intuitive digital experience. The portal must be integrated with Microsoft Dynamics 365 Customer Service to ensure seamless service management.

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