City of San Diego PlanetBids #10090548-27-C

San Diego Solicits Comprehensive Employee Assistance Program (EAP) Services for City Employees

The City of San Diego is seeking proposals for a five-year contract to provide comprehensive Employee Assistance Program (EAP) services for approximately 13,300 city employees and their families. - Government Buyer: - City of San Diego Purchasing & Contracting Department - Administered by the Risk Management Department - Scope of Services: - Eight face-to-face or virtual counseling sessions per participant per event per year - Unlimited telephonic assessment, referral, and crisis counseling - Legal, financial, parenting, eldercare, pet care, and identity theft consultations - Virtual behavioral health support (including Talkspace sessions), wellness webcasts, and behavioral awareness seminars - Management consultation, critical incident support, drug-free workplace services, and manager support resources - Communication materials, customizable participant website, management reports, annual stewardship meetings, and training/education - Service Delivery & Pricing: - Per Employee Per Month Fee (PEPM) model for 8 visits - Enrollment covers 13,300 employees for each plan year - Supplemental services and training hours included at no additional cost - Notable Requirements: - Robust reporting and compliance - Proven track record in delivering high-quality, innovative, and cost-effective EAP/Work Life services - 24/7 call center access - Proposals must include pricing for all five plan years and honor quoted prices for at least 180 days - No specific OEMs or named vendors; open to qualified EAP service providers

Description

The City of San Diego is seeking proposals from qualified firms to provide Employee Assistance Program (EAP) Services for approximately 13,300 City employees and their family members. The contract term is five years starting January 1, 2027. Services include counseling, legal and financial consultations, parenting and eldercare resources, pet care, identity theft consultation, and various work-life support services. Proposals must be submitted electronically via the PlanetBids portal by September 11, 2026, and include a signed signature page.

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