CanadaBuys #AB-2026-05577

Unified Communications and Contact Center Solutions RFP for Canadian Public Sector

This opportunity is a major solicitation by the Rural Municipalities of Alberta (RMA) for unified communications and contact center solutions, targeting public sector entities across Canada. - Government Buyer: - Rural Municipalities of Alberta (RMA), acting for Canoe Procurement Group of Canada and multiple public sector associations - Eligible participants include governmental, educational, not-for-profit, tribal, and public agencies - Products and Services Requested: - Unified Communications (UC) solutions: VoIP, UCaaS, video/audio conferencing, mobility, mass notification - Advanced Contact Center features: CCaaS, routing, omnichannel, IVR, analytics - Hardware, software, architecture, implementation, support, integrations - Embedded or integrated AI capabilities may be included - Unique/Notable Requirements: - Solutions must be comprehensive and scalable for diverse public sector needs - Proposals should address integration, support, and potential AI features - No specific OEMs, brands, or part numbers are mandated - Contract Details: - 47-month contract term, open to all qualified vendors - Wide scope covering multiple Canadian public sector entities

Description

This Request for Proposal (RFP) seeks comprehensive Unified Communications and Contact Center Solutions including VoIP, UCaaS, video/audio conferencing, mobility, mass notification, contact center features such as CCaaS, routing, omnichannel, IVR, analytics, and related services like architecture, implementation, support, hardware, software, and integrations. Solutions may include AI capabilities embedded or integrated. The contract is open to governmental, higher education, K-12, not-for-profit, tribal, and public agencies across Canada. The contract duration is 47 months starting approximately December 28, 2026, with a competitive open bidding procurement method.

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