CanadaBuys #BC233018

Sourcewell Solicits Unified Communications and Contact Center Solutions for Public Sector

Sourcewell, a government cooperative based in Minnesota, is seeking proposals for unified communications and contact center solutions to serve a broad range of public sector entities across the US and Canada. - Government Buyer: - Sourcewell (State of Minnesota local government unit and service cooperative) - Participating Entities include government, higher education, K-12, nonprofit, tribal government, and other public agencies - Products and Services Requested: - Unified communications solutions (VoIP, UCaaS, video/audio conferencing, mobility, mass notification, messaging) - Contact center solutions (CCaaS, call/contact distribution, omnichannel, IVR, real-time status, reporting, analytics) - Related products and services: architecture, implementation, migration, support, hardware, software, integrations, deployment, and applications - Solutions may be for premises, cloud, or hybrid environments - Embedded or integrated AI capabilities are encouraged - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Unique or Notable Requirements: - Open to both turn-key and equipment-only solutions - Suppliers must be responsible for all equipment, products, and services, including those provided by subsidiaries, distributors, dealers, resellers, or subcontractors - Solutions must be scalable and suitable for a wide range of public sector organizations

Description

Sourcewell, a State of Minnesota local government unit and service cooperative, is requesting proposals for Unified Communications and Contact Center Solutions to establish a procurement solution for its Participating Entities, including governmental, higher education, K-12 education, nonprofit, tribal government, and other public agencies in the US and Canada. The solicitation seeks a wide array of equipment, products, or services such as VoIP, UCaaS, video/audio conferencing, contact center solutions including CCaaS, call distribution, omnichannel, IVR, and related services like implementation, migration, support, and integrations for premises, cloud, or hybrid environments. Solutions may include AI capabilities embedded or integrated with the primary solutions. Proposals must be submitted through the Sourcewell Procurement Portal by September 29, 2026.

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