SAM #IHS1527890

Indian Health Service solicits Cisco network equipment and software maintenance contract

The Indian Health Service (IHS), part of the Department of Health and Human Services, is seeking a maintenance and subscription contract for Cisco network equipment and software. - Government Buyer: - Department of Health and Human Services (HHS) - Indian Health Service (IHS) - Office of the Assistant Secretary for Financial Resources (ASFR), OMAS Strategic Buying Center - Information Technology - OEMs and Vendors: - Cisco (primary OEM for all network hardware and software) - LiveAction (OEM for LiveNX network monitoring software) - Products Requested: - Cisco routers, switches, wireless controllers, and firewalls - Includes specific models and part numbers such as ASR1001-X, C9300-48P-A, FPR1120-NGFW-K9, N9K-C93108TC-FX, and more - Quantities: Multiple units of each, e.g., 10x ASR1001-X routers, 14x C9300-48P-A switches, 4x FPR1120 firewalls, etc. - LiveAction LiveNX software license support for 200 interfaces - Services Requested: - Hardware and software maintenance for Cisco equipment - Access to Cisco Technical Assistance Center (TAC) - Next business day replacement for defective hardware - Software updates (major and minor releases) - Software Application Support Service with Upgrades (SASU) - Software subscription renewals for Cisco security appliances and ISE virtual machines - LiveAction LiveNX license support and maintenance - Unique Requirements: - Set aside exclusively for Indian Small Business Economic Enterprise (ISBEE) vendors - Coverage includes both physical and virtual network infrastructure across multiple locations - Maintenance periods range from approximately one to two years, with annual software subscriptions - Specific license and maintenance coverage for Cisco FirePower Threat and Malware defense, Cisco ISE, and LiveAction LiveNX

Description

IHS requires a maintenance contract to provide hardware and software support for the Cisco network equipment used on the network. The maintenance contract will provide IHS with:

Access to Cisco’s Technical Assistance Center (TAC) for technical support.

Next business day replacement for defective hardware devices.

Software updates for both major and minor software releases.

Software Application Support Service with Upgrades (SASU) for relevant products.

Software subscription renewals for relevant products.

This requirement is set-aside 100% for Indian Small Business Economic Enterprise (ISBEE) vendors ONLY. Responses from other than ISBEE vendors will be deemed unresponsive, and will not be evaluated for award.  See RFQ attached for information pertaining to quote submission instructions, evaluation, award information, and terms and conditions.

See Attachments: Statement of Work and Attachment 1 - Netwrok Equipment Maintenance Contract - Equipment List for further details.

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