CivicInfo BC #10990

Unified Communications and Contact Center Solutions Sought by Canoe Procurement Group of Canada

This opportunity seeks to modernize communications for a wide range of Canadian public sector organizations. - Government Buyer: - Canoe Procurement Group of Canada, representing CivicInfo BC and various associations - Serves governmental agencies, educational institutions, not-for-profits, and tribal governments across Canada - Products and Services Requested: - Unified communications solutions, including: - VoIP (Voice over IP) - UCaaS (Unified Communications as a Service) - Video/audio conferencing - Messaging, mobility, and mass notification - Contact center solutions, including: - CCaaS (Contact Center as a Service) - Call/contact distribution, omnichannel support, IVR (Interactive Voice Response) - Real-time status, reporting, and analytics - Related offerings: - Architecture, implementation, migration, support - Hardware, software, integrations, number porting - Deployment for premises-based, cloud, or hybrid environments - Solutions may include embedded or integrated AI capabilities - Unique or Notable Requirements: - Excludes network-only services, telecom expense management, and consulting-only services - Excludes resellers or brokers without direct ownership or value-add - Preference for suppliers with sole responsibility for all equipment, products, and services - Clear identification of subsidiary or reseller roles required - No specific OEMs or vendors are named in the solicitation

Description

Canoe Procurement Group of Canada, on behalf of CivicInfo BC and various associations, is issuing a Request for Proposals for Unified Communications and Contact Center Solutions. The goal is to establish regional and/or national contract solutions under the New West Partnership Trade Agreement (CETA) for use by its members across Canada, including governmental agencies, educational institutions, not-for-profits, and tribal governments. The scope includes unified communication solutions such as VoIP, UCaaS, conferencing, messaging, and contact center solutions like CCaaS, IVR, analytics, and related services including implementation and support. The RFP excludes network-only services, telecommunications expense management, consulting-only services, and resellers without direct ownership or value-add.

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