Alberta Purchasing #092926

Unified Communications and Contact Center Solutions Sought for Public Sector Consortium

This opportunity is a large-scale solicitation for Unified Communications and Contact Center Solutions for a consortium of Canadian and U.S. public sector organizations. - Government Buyer: - Canoe Procurement Group of Canada, representing CivicInfo BC, RMA, SARM, AMM, LAS, UMNB, NSFM, FPEIM, MNL, NWTAC, NAM, AYC, and their members - Products/Services Requested: - Unified Communications (UC) solutions, including VoIP, UCaaS, video/audio collaboration, conferencing, mobility, mass notification, enhanced messaging - Contact Center as a Service (CCaaS), automatic call distribution, omnichannel capability, IVR, real-time status, reporting, analytics - Related hardware and software for premises-based, cloud-based, or hybrid environments - Implementation, migration, ongoing support, integrations, number porting, deployment services, and related applications - AI-enabled features are permitted if they directly support the main solutions - Unique/Notable Requirements: - Proposals must offer comprehensive solutions (not limited to network-only products/services, telecom expense management, or consulting-only services) - Broker/reseller agents without direct solution ownership are excluded - Open to all qualified suppliers; no specific OEMs or vendors named - Contract Term: - Four years, with up to three one-year extensions possible; further extensions may be considered in exceptional cases

Description

Canoe Procurement Group of Canada is soliciting proposals on behalf of multiple Canadian and U.S. governmental and public sector entities for Unified Communications and Contact Center Solutions. The procurement aims to establish regional and national contract solutions compliant with Canadian trade agreements. Proposals should offer comprehensive unified communication and contact center features, including VoIP, UCaaS, CCaaS, and related services such as implementation and support. The contract term is four years with possible extensions, and submissions must be made through the Sourcewell Procurement Portal by September 29, 2026, 3:30 p.m. Central Time.

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