Indiana Department of Administration #004100000086873

Indiana FSSA Seeks Vendor for Tobi Case Management System Management, Enhancement, and Training

The Indiana Family and Social Services Administration (FSSA) Division of Mental Health & Addiction is seeking a vendor to manage, enhance, and provide training for the Tobi case management system, which supports the statewide 1915(i) Child Mental Health Wraparound Program. - Government Buyer: - Indiana Department of Administration, on behalf of FSSA Division of Mental Health & Addiction - OEMs and Vendors: - No specific OEMs or vendors are named; the system is built on Microsoft Dynamics 365, Microsoft Power Apps, and Microsoft Dataverse - Products/Services Requested: - Ongoing management, triage, and enhancement of the Tobi case management system - Training for Wraparound Provider Organizations (WPOs) on system use - Help desk support via Jira ticketing system - Software enhancements, including project management, business analysis, and technical upgrades - Data exchange and file transfer support using MuleSoft API Management and GoAnywhere Managed File Transfer - Integration with Access Indiana single sign-on authentication - Monthly and year-end reporting, project management, and end-of-contract transition services - Unique or Notable Requirements: - System must conform to State IT security standards and accessibility requirements (WCAG 2.1 Level AA, Section 508) - Emphasis on Indiana Veteran Owned Small Business subcontracting opportunities - Training materials must be accessible and track user competency - Dedicated project manager required - Seamless transition plan at contract end - The Tobi system is a critical tool for daily communication and documentation between DMHA and WPOs, and the selected vendor will be responsible for its effective operation, support, and improvement.

Description

The solicitation requests a vendor to manage, triage, enhance, and provide training for the Tobi case management system used in the Wraparound program. This system facilitates daily communication between the Division of Mental Health and Addiction (DMHA) and Wraparound Provider Organizations (WPOs) across the state. WPOs use the system to submit and manage critical documentation for program participants. The procurement is managed by FSSA Mental Health & Addiction, and the response deadline is September 16, 2026, at 3:00 PM EST.

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