Lone Star College System Ionwave #RFP 26-08-02

Lone Star College System Solicits Microsoft Unified Support Services for 3-Year Enterprise Contract

Lone Star College System (LSCS), the largest higher education institution in the Houston area, is seeking proposals for Microsoft Unified Support Services to support its 24 locations and over 80,000 students. - Government Buyer: - Lone Star College System (LSCS) Procurement Department - Serves 24 locations including colleges, centers, and Workforce Centers of Excellence - OEM Highlight: - Microsoft is the specified Original Equipment Manufacturer (OEM) - Products and Services Requested: - Microsoft Unified Support Services (comprehensive enterprise support) - Enterprise Advisory Support Hours - Enterprise Azure Problem Resolution Hours - On-demand Assessments (including setup and configuration, remote and onsite) - On-demand Education - Online Support Portal access - Problem Resolution Support - Reactive Support Management - Service Delivery Management - Webcasts - Reactive Enabled Contacts (100 per year) - Unified Proactive Services Add-ons for Enterprise Modern Work - Quantities and Pricing: - Annual support for three years, with unit prices and catalog discounts required - 100 Reactive Enabled Contacts per year - On-demand assessment setup and configuration (remote and onsite) - Notable Requirements: - Vendors must provide a W-9 and Certificate of Interested Parties (Form 1295) - Contract may be awarded to multiple vendors - Pricing effective for up to three years, with possible month-to-month extensions - Unique Aspects: - System-wide coverage for all LSCS locations - Comprehensive Microsoft support suite required - Catalog discount for additional, unspecified purchases

Description

The Lone Star College System (LSCS) is soliciting proposals for Microsoft Unified Support Services. The contract includes unit prices for use throughout the system, with a shelf or catalog discount requested for additional system-wide purchases not specifically listed in the RFP. The system consists of 24 locations in the greater Houston area and serves over 80,000 credit students each semester. The contract term is up to three years with prices including delivery charges FOB Lone Star College System.

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