Opportunity
SAM #36C25026Q0418
After-Hours Switchboard Operator Services for VA Medical Center
Buyer
VA Network Contracting Office 10
Posted
June 02, 2026
Respond By
June 15, 2026
Identifier
36C25026Q0418
NAICS
561421
This opportunity involves the Department of Veterans Affairs, Network Contracting Office 10, seeking after-hours switchboard coverage services for the Richard L. Roudebush VA Medical Center in Indianapolis, Indiana. - Government Buyer: - Department of Veterans Affairs, Network Contracting Office 10 - Office: Network Contracting Office 10 - Service Requirement: - After-hours operator call answering services (switchboard coverage) - Subscription plan for operator call answering - No specific OEMs or product part numbers are referenced, as this is a service-based procurement - Contract Structure: - Firm, fixed-price contract - Abbreviated base year plus three one-year option periods (up to 3.5 years total) - Set-Aside and Classification: - Set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) - NAICS code: 561421 (Telephone Answering Services) - Notable Requirements: - Service must provide reliable after-hours coverage for the VA Medical Center's switchboard - No hardware or equipment procurement is involved; focus is on professional operator services
Description
Posting Date: June 2, 2026
Type: Pre-Solicitation Notice
Agency/Office: Department of Veterans Affairs, Network Contracting Office 10
Title: After hours Switchboard Coverage Services
Classification Code: R499 - Support Professional: Other
NAICS Code: 561421 Telephone answering Services
Description:
The Department of Veterans Affairs, Network Contracting Office 10 is seeking to provide a service subscription plan for operator call answering services. The VA anticipates awarding a firm, fixed price contract for an abbreviated base year and three (3) one (1) year options for a total of 3.5 years of service, if all options are exercised.
The Government anticipates release of the RFQ to be June 2, 2026 with a due date of June 15, 2026. Questions must be submitted in written form via e-mail to Janel.Tate-Montgomery@va.gov no later than 2:00 pm EST June 5, 2026.
The point of contact for this RFQ is Ms. Janel Tate, Contract Specialist, Network Contracting Office 10. Ms. Tate can be reached at Janel.Tate-Montgomery@va.gov.