Killeen Opengov #27-09

City of Killeen Utility Billing / CIS Software and Implementation Services Solicitation

The City of Killeen Utility Collections Department is seeking proposals for a new Utility Billing / Customer Information System (CIS) software solution and related implementation services. - Government Buyer: - City of Killeen, Texas (Utility Collections Department) - Products and Services Requested: - Comprehensive CIS software license supporting: - Multi-utility billing (water, wastewater, solid waste, drainage, street maintenance, sales tax, miscellaneous charges) - Customer account management - Meter reading integration (AMI and handheld) - Service order processing - Payment processing and integration with existing payment channels - Customer self-service portal - Integration with Selectron IVR, CentralSquare Click2Gov, and OpenGov Financials ERP - Implementation services including: - Installation, configuration, and phased deployment - Data migration from CentralSquare NaviLine - Training for end-users, administrators, and technical staff - Ongoing support and maintenance (including after-hours and emergency support) - Optional outsourced bill printing and mailing services - Unique or Notable Requirements: - Preference for vendor-hosted (cloud/SaaS) solution with U.S.-based data centers - Robust security: PCI compliance, encryption, role-based access, disaster recovery - Compatibility with Windows, VMware, SQL Server, Microsoft 365, ArcGIS, and BI tools - Compliance with federal, state, and local laws (cybersecurity, data privacy, anti-discrimination, Davis-Bacon Act, E-Verify) - Phased deployment and detailed training plan - Support for existing payment channels and integrations - No specific OEMs or vendors named; open to all qualified providers

Description

The City of Killeen, Texas, is seeking proposals for a comprehensive Utility Billing / Customer Information System (CIS) solution. The procurement includes licensing, implementation, data conversion, training, integration, and support services. The system must support multiple utility billing categories, customer account management, meter reading interfaces, payment integrations, and a customer self-service portal. The City requires a scalable, secure, and modern CIS platform that integrates with existing payment platforms and supports future growth. The contract duration is five years with options for renewal.

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