Texas DIR/ESBD #HHS0017712_V2

Texas DSHS and HHSC Seek Orchard System Annual Support and Maintenance

This procurement opportunity is for annual software support and maintenance services for the Orchard system, a branded laboratory information management solution, for the Texas Department of State Health Services (DSHS) and the Texas Health and Human Services Commission (HHSC). - Government Buyer: - Texas Health and Human Services Commission (HHSC), Department of State Health Services (DSHS), Procurement and Contracting Services (PCS) - OEM Highlight: - Orchard Software is the required OEM; only bids for Orchard-branded support and maintenance will be considered - Products/Services Requested: - Orchard Annual Silver Level Support and Maintenance for System Administration - Includes software upgrades, 24/7/365 remote support (phone, online, email), interactive technical support and training, access to Orchard Resource Central, and satisfaction survey - Optional: Five (5) hours of remote professional services (e.g., instruction on new features, system assessment, maintenance tasks) - Optional: Premium Upgrade Project Package (detailed project plan, ongoing communication, dedicated Technical Support Specialist) - Quantities: - 1 annual support and maintenance subscription per year - 5 hours of optional remote professional services per year - 1 optional premium upgrade package per year - Notable Requirements: - Brand-specific: Only Orchard system support and maintenance is acceptable - Services must be provided remotely with 24/7 availability - Contract supports both HHSC and DSHS - Estimated historical annual spend is approximately $170,185.52 - Initial contract term is one year, with up to four one-year renewal options and a possible one-year extension for continuity

Description

The Texas Health and Human Services Commission (HHSC) is seeking competitive bids to establish contracts for the Texas Department of State Health Services (DSHS) for Orchard Annual Silver Level Support and Maintenance for System Administration. This solicitation is a repost and involves support and maintenance services for the Orchard system. The contract is estimated to be valued at $897,216.00 and is managed through the Texas SmartBuy portal. Bidders must submit responses by August 24, 2026, at 10:30 AM Central Time.

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