SAM #IHS1529148

IHS Seeks 24/7 Nurse Advice/Triage Telephone Services for Navajo Area

The Indian Health Service (IHS), Navajo Area, Chinle Comprehensive Health Care Facility is seeking information from qualified vendors for 24/7 Nurse Advice/Nurse Triage Telephone Services to support approximately 35,000 Navajo patients. - Government Buyer: - Indian Health Service (IHS), Navajo Area Indian Health Service, Chinle Comprehensive Health Care Facility - Products/Services Requested: - 24/7 telephone-based nurse advice and triage services - Dedicated toll-free number for patient access - Rapid triage screening and clinical follow-up calls - Interpreter services for non-English speakers - Documentation in electronic health records - Requirements: - Services must be provided by Registered Nurses with valid licenses - Contractor must meet Joint Commission accreditation standards and comply with HIPAA and other healthcare regulations - Emphasis on cultural awareness and performance-based evaluation - Preference for Indian-owned economic enterprises (IEEs and ISBEEs) under the Buy Indian Act - Submission of IHS IEE Representation Form required for Indian-owned firms - No specific OEMs or vendors are named in the notice - No part numbers or product quantities specified - NAICS code: 561421 (Telephone Answering Services) - Period of performance includes a one-year base period and four one-year option periods (total potential duration of five years)

Description

The Indian Health Service, Chinle Service Unit, Chinle Comprehensive Health Care Facility is issuing this sources-sought notice (SSN) to identify capable Indian-owned, economic enterprises – large (IEE) or small (ISBEE) – that can provide Nurse Advice/Nurse Triage Telephone Services.  Services must be in strict accordance to attached Performance Work Statement.

Period of Performance will consist of one one-year base period, plus four one-year option periods.  Tentative start date 01/01/2027.

Base Period 12 months First Option Period 12 months Second Option Period 12 months Third Option Period 12 months Fourth Option Period 12 months

Other capable firms are also invited to respond to this SSN.  The Contracting Officer will consider responses for Buy Indian Act (25 U.S.C. 47) opportunities first, then for set aside programs under the Small Business Act (41 U.S.C. 3104).

The applicable North American Industry Classification System (NAICS) code assigned to this requirement is 561421 with a small business size standard of $16.5 million.

THIS IS NOT A SOLICITATION. Information collected from this notice is purely for market research only and will be used to determine the contracting office’s acquisition strategy including competition, set asides, and locating Indian-owned economic enterprises.  Submission of any information in response to this market survey is purely voluntary.  The government assumes no financial responsibility for any costs incurred in response to this request for information. 

In accordance with FAR 4.203-1(b), offerors and quoters must be registered in System for Award Management at SAM.gov, at the time an offer or quotation is submitted and at time of award.

Submission Instructions: Interested parties who consider themselves qualified to perform the above-listed services are invited to submit a response to this notice by 08/20/2026 to Tanya Begay at tanya.begay2@ihs.gov  with the subject line “SSN - Nurse Advice/Nurse Triage Telephone Services”.  Your submission must include the following information, at a minimum:

Company Profile that includes:  UEI, Name and Address, Primary POC information, business size and type of ownership, socio-economic status/participation such as 8(a), WOSB/EDWOSB, SDVOSB and HUBZone, identification of Native American ownership, SAM.gov representations and certifications, and other related documentation. A brief statement of the company’s capability that relates to the described government requirement.  Additional demonstration of capability may include current and past performance history for the same or similar requirement, established contracts such as GSA or VA Schedule, etc.  Indian-owned Small Business Economic Enterprises (ISBEEs) and Indian-owned Economic Enterprises (IEEs) must also submit a completed IHS IEE Representation Form (attached) in accordance with HHSAR 326.606-1(b).

Telephone inquiries will not be accepted or acknowledged, and no feedback or evaluations will be provided to companies regarding their submissions.

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