North Carolina eVP #354-PD27-07

Town of Cary Seeks Replacement Computer Aided Dispatch (CAD) System and Integration Services

The Town of Cary, North Carolina, is seeking proposals for a new Computer Aided Dispatch (CAD) System to enhance 9-1-1 call processing and support regional first responders. - Government Buyer: - Town of Cary, North Carolina (Public Safety Answering Point - PSAP) - Products/Services Requested: - Computer Aided Dispatch (CAD) System (1 unit) - Industry-specific software for 9-1-1 call processing and PSAP operations - Must support regional interoperability and integration with existing platforms - CAD System Implementation and Integration (1 service) - Includes configuration and integration with CentralSquare OneSolution, Unify hub, Axon Records, ESO Fire Reporting, ESRI ArcGIS, Azure, MuleSoft - Training and Support Services (1 service) - Comprehensive user training, onboarding, ongoing support, and system maintenance - OEMs and Vendors: - No specific OEMs named; open to qualified CAD system vendors - Unique/Notable Requirements: - System must provide equitable service, scalability, enhanced user experience, real-time mapping, and situational awareness - Interoperability among multiple PSAPs and robust security (CJIS, NIST compliance) - AI-driven decision support, CAD-to-CAD integration, environmental mapping, geofile maintenance, advanced reporting - Support for multi-factor authentication, single sign-on, role-based access control - Cloud or on-premise hosting options - Real-time and bulk data access, seamless third-party integrations - Only vendors registered with the North Carolina Electronic Vendor Portal are eligible to respond

Description

The Town of Cary is seeking proposals from qualified vendors for a Computer Aided Dispatch (CAD) System to support the processing of 9-1-1 calls for services by Cary's Public Safety Answering Point (PSAP) and its regional first responder partners. The system must support equitable service, scalability, enhanced user experience, navigation, situational awareness, and interoperability among multiple PSAPs. Vendors must demonstrate capabilities such as AI-driven decision support, CAD-to-CAD integration, environmental mapping, geofile maintenance, and reporting functionalities. The solicitation includes detailed technical and functional requirements, with questions due by August 19, 2026, and final bids due by October 2, 2026, at 2:00 PM ET.

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