Opportunity
San Antonio Water System Ionwave #26-14107 Addendum 1
SAWS seeks merchant services provider for card and ACH payment processing
Posted
July 10, 2026
Respond By
August 28, 2026
Identifier
26-14107 Addendum 1
NAICS
522320
San Antonio Water System (SAWS) is seeking a qualified provider for a three-year contract to deliver merchant services for card and ACH payment processing. - Government Buyer: - San Antonio Water System (SAWS), serving residential and commercial customers in San Antonio, Texas - Vendors and OEMs: - No specific OEMs or vendors are named in the solicitation - Products and Services Requested: - Cardholder present and not-present credit and debit card processing services - Integration with SAWS customer portal, Interactive Voice Response (IVR), provider's call center, and in-person payment centers - Point-of-sale (POS) equipment for card transactions (swipe, chip, tap) - Optional Automated Clearinghouse (ACH) processing through IVR and call center (may be removed from scope) - Unique Requirements: - Provider must collect all card-associated fees directly from customers as convenience fees - SAWS will not be responsible for card-associated fees - Integration with multiple payment channels is required - Flexibility for ACH processing to be de-scoped if needed - No specific part numbers or quantities are provided; focus is on service capability and integration.
Description
The San Antonio Water System is soliciting proposals for a service provider experienced in cardholder present and cardholder not-present credit and debit card processing services, including possible Automated Clearinghouse (ACH) processing. The provider will integrate payment options for residential and commercial customers via the SAWS customer portal, IVR, call center, and in-person payment centers using POS equipment. The service provider will process card transactions through swipe, chip, or tap methods and may process ACH transactions through IVR and call center, with ACH processing potentially being de-scoped later. Funding for card-associated fees will be collected through convenience fees by the service provider, with SAWS not responsible for these fees.