San Mateo Opengov #282173

San Mateo County Solicits Call Center Services for Aging and Disability Support

San Mateo County Health - Aging and Disability Services (ADS) is seeking a qualified provider for comprehensive call center services to support seniors, people with disabilities, and dependent adults. - Government Buyer: - San Mateo County Health - Aging and Disability Services (ADS) - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Professional call center services for inbound and outbound communications - Includes after-hours, weekend, holiday, and business hour overflow coverage - Service continuity and accurate message intake/relay required - Tailored to support ADS operations and maintain individuals in community settings - Unique or Notable Requirements: - Contractor must ensure compliance with all legal and operational requirements - Proposals must detail pricing, approach, team qualifications, performance measures, and innovation - Evaluation based on project approach, team, performance, price, and innovation - Contract Term: - Three years, with an option to extend for two additional years

Description

San Mateo County Aging and Disability Services (ADS) is seeking proposals from qualified firms to provide professional and reliable call center services supporting ADS operations. The services include inbound and outbound communications, after-hours, weekend, holiday, and business hour overflow coverage. The contractor must ensure service continuity, accurate message intake and relay, and compliance with legal and operational requirements. The contract term is three years with an option to extend for an additional two years.

View original listing