New York State Contract Reporter #RFB-OC162-26

Orange County seeks Objectif Lune OL Connect software licenses, support, and professional services

Orange County, NY Department of General Services is seeking bids for Objectif Lune OL Connect Enterprise software licenses and OL Care support services. - Government Buyer: - Orange County Department of General Services - Commissioner: Renee Arnold-ORegan - OEM Highlight: - Objectif Lune is the Original Equipment Manufacturer (OEM) for OL Connect and PlanetPress Connect platforms - Products Requested: - OL Connect Professional License (perpetual) - OL Connect Enterprise License (perpetual) - Additional licenses may be purchased as needed during the contract term - Services Requested: - OL Care Support Plans: Standard, Gold, Platinum - Standard: business hours phone support, portal access, updates - Gold: 24/5 support, dedicated customer success manager, priority queue - Platinum: 24/7 support, dedicated customer success manager, priority queue - Professional services (hourly rate) - Training services (hourly rate) - Notable Requirements: - Pricing for all license types and support levels - Ability to provide additional licenses on demand - Support plans must offer varying levels of service, including 24/7 support and dedicated customer management - Software is used for designing, automating, and printing tax bills and delinquency notices - Contract Structure: - Initial term of one year, with three optional one-year renewals - Possible short-term extension up to two months (or three months with vendor agreement) - Pricing for extensions remains the same as preceding term

Description

Orange County is soliciting bids for Objectif Lune's OL® Connect Enterprise licensing and OL® Care support and maintenance. The contract term is one year with three one-year renewal options. The County currently holds one OL® Connect Professional perpetual license and seeks pricing for additional licenses and support plans including Standard, Gold, and Platinum. The software is used for designing, automating, and printing tax bills and delinquency notices.

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