CanadaBuys #AB-2026-05578

Strathcona County RFP for Microsoft Teams Phone-Based Telephone System Replacement

Strathcona County in Alberta is seeking proposals for a new telephony system to replace its current Mitel phone infrastructure. - Government Buyer: - Strathcona County (Alberta, Canada) - OEMs and Vendors: - Microsoft (Teams Phone, Microsoft 365 E5) - Mitel (existing system to be replaced) - Products/Services Requested: - Design, implementation, and support of a Microsoft Teams Phone-based telephony solution - Migration from Mitel system - Support for approximately 1,100 phones - Integration of 19 ACD (Automatic Call Distribution) queues - Paging systems and analog device support - Training and ongoing operational support - Unique/Notable Requirements: - Solution must leverage existing Microsoft 365 E5 licenses - Must ensure operational excellence and administrative control with role-based access - Compliance with Canadian emergency calling regulations and privacy requirements - Minimize business disruption during migration - Comprehensive support for implementation, training, and ongoing operations

Description

Strathcona County is soliciting proposals for the design, implementation, and support of a comprehensive telephony solution based on Microsoft Teams Phone to replace the existing Mitel phone system serving approximately 1,100 phones. The project aims to modernize telephony infrastructure leveraging existing Microsoft 365 E5 licenses, maintain administrative control with role-based access, and ensure comprehensive support including implementation, training, and ongoing operations. The solution must support complex departmental requirements such as 19 ACD queues, paging systems, and analog devices, minimize business disruption through phased migration, and comply with Canadian emergency calling regulations and privacy requirements.

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