SAM #36C25926Q0717

Lynx Duress & Mass Notification System Software Support and Maintenance for VA Western Colorado Health Care System

The Department of Veterans Affairs, Network Contracting Office 19, is seeking multi-year software maintenance and technical support for the Lynx Duress & Mass Notification System at the VA Western Colorado Health Care System. - Government Buyer: - Department of Veterans Affairs, Network Contracting Office 19, VA Western Colorado Health Care System - OEMs and Vendors: - Lynx Systems (proprietary system developer) - Micro Technology Services, Inc. (MTSI) (sole authorized provider of Lynx support) - Products/Services Requested: - Ongoing software support and maintenance for the Lynx Duress & Mass Notification System - Includes authorized software updates, patches, fixes, compatibility maintenance, alarm processing integrity, and emergency notification reliability - Remote technical assistance - Part number: LYNXS-SSA-1 (for support services) - Multi-year coverage: base year plus four option years (total of five years) - Unique or Notable Requirements: - Only Lynx Systems/MTSI is authorized to provide these services; use of any other vendor would void manufacturer support and introduce operational and safety risks - No new system installation or expansion; strictly for ongoing support of the current Lynx alarm infrastructure - Brand name justification and single-source procurement due to proprietary nature of the system - Small business set-aside under NAICS 561621

Description

This request is for the continued software support and maintenance of the existing Lynx Duress & Mass Notification System currently deployed at the VA Western Colorado Health Care System main hospital and associated telehealth and leased spaces. These services are required to ensure uninterrupted operation, system reliability, and staff safety by maintaining the existing Lynx alarm infrastructure. The services will be utilized solely for ongoing support of the current system; no new system installation or expansion is included in this request. The Lynx Duress & Mass Notification System is a proprietary system developed, owned, and licensed exclusively by Lynx Systems. The software, server architecture, licensing, updates, and technical support are vendor-controlled and not authorized for third-party maintenance or support. Only Lynx Systems can: Provide authorized software updates, patches, and fixes Maintain system compatibility and functionality Ensure alarm processing integrity and emergency notification reliability Preserve vendor support and system operability Use of any other vendor would void manufacturer support, introduce system incompatibilities, and create unacceptable operational and safety risks. Replacement of the existing system would require a complete system overhaul, retraining of staff, and significant additional costs and downtime. Therefore, no other supplies or services can meet the agency s requirements.

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