Maryland Procurement Portal #BPM058333

Morgan State University seeks a cloud-based enterprise ticketing platform and related services.

Morgan State University is seeking a cloud-based enterprise ticketing platform and related services to modernize and centralize event ticketing operations. - Government Buyer: - Morgan State University (Baltimore, MD) - Products/Services Requested: - Cloud-based ticketing platform software for ticket sales, event management, patron engagement, financial reconciliation, and access control - Hardware (if applicable) to support the platform - Implementation services, including integrations and setup - Training for university staff and users - Ongoing maintenance, technical support, and enhancements - Requirements: - Platform must support both reserved and general admission events - Must be secure, scalable, and user-friendly for patrons, administrators, event organizers, and operational staff - Centralized solution to improve operational efficiency, increase ticket revenue, enhance customer engagement, and provide robust reporting and analytics - OEMs/Vendors: - No specific OEMs or vendors are named in the solicitation - Notable Features: - Solution must accommodate a wide range of university events (athletic, academic, cultural, student, alumni, and special events) - Emphasis on integrations, scalability, and ongoing enhancements

Description

Morgan State University seeks proposals from qualified firms to provide a comprehensive, cloud-based ticketing platform and associated professional services. The platform will support ticket sales, event management, patron engagement, financial reconciliation, and access control across various university programs including athletic, academic, cultural, student, alumni, and special events. The contractor must provide all necessary software, hardware, implementation services, integrations, training, maintenance, support, and ongoing enhancements. The solution must support both reserved and general admission events and provide a secure, scalable, and user-friendly experience. The objective is to establish a centralized ticketing platform to improve operational efficiency, increase ticket revenue, enhance customer engagement, and provide robust reporting and analytics.

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