Toronto Transit Commission Bonfire #P25DW25943

Consulting Services for Review and Update of Customer Service Centre Operations at TTC

The Toronto Transit Commission (TTC) is seeking consulting services to review and update its Customer Service Centre operations, with an optional phase for the IT Service Centre. - Government Buyer: - Toronto Transit Commission (TTC), a major Canadian public transit agency - OEMs and Vendors: - No specific Original Equipment Manufacturers (OEMs) or vendors are named in this solicitation - Products/Services Requested: - Consulting and analysis services to review and modernize the Customer Service Centre (Phase 1) - Optional consulting for the IT Service Centre (Phase 2) - No products, part numbers, or hardware/software specified - Unique or Notable Requirements: - Comprehensive review of current operations - Recommendations for modernization to improve customer experience, efficiency, and budget effectiveness - Proposals must include supporting documentation and forms as specified in the solicitation

Description

The TTC is seeking a Consultant to review two areas of the organization: Customer Service Centre (Phase 1) and the IT Service Centre (Phase 2) Optional. The analysis aims to provide information to modernize the customer experience, both external and internal, for ease of use and greater efficiency. The project also focuses on improving the effectiveness of budget expenditures.

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