Alabama Procurement Portal #SRC0000035164

24/7 Telephone Answering Service for Lamar County Health Department

The Alabama Department of Public Health (ADPH) is seeking a reliable telephone answering service for the Lamar County Health Department. - Government Buyer: - Alabama Department of Public Health (ADPH), Lamar County Health Department - OEMs and Vendors: - No specific OEMs or vendors are named; solicitation is open to all qualified providers - Products/Services Requested: - 24/7/365 live telephone answering service - Live, English-speaking operators (no recorded messages) - Multilingual support for all languages - Emergency call relay to on-call personnel with strict escalation protocol - Toll-free (1-800) number for call forwarding - Message storage and retrieval for at least 36 hours - Backup software capabilities - Daily recap reports via email - HIPAA compliance for handling personal health information - Monthly, itemized billing in arrears - Unique or Notable Requirements: - Service must be available at all times, including after-hours, weekends, and state holidays - Strict adherence to privacy and security standards (HIPAA) - Option for annual renewal up to five years, with capped price increases - Daily reporting and robust backup/redundancy required

Description

The Alabama Department of Public Health (ADPH) is soliciting quotes for a telephone answering service to handle calls related to public health outside of normal business hours. The service must operate 24/7 including holidays, provide live English-speaking operators, and handle emergency call relay to on-call personnel. The contract period is for 12 months with options to renew up to five years, with possible price increases up to 5% for renewal years. The service must support all languages and include monthly billing in arrears.

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