Alabama Procurement Portal #SRC0000035162

24/7 Telephone Answering Service for Autauga County Health Department

This opportunity seeks a qualified vendor to provide comprehensive telephone answering services for the Autauga County Health Department, managed by the Alabama Department of Public Health (ADPH). - Government Buyer: - Alabama Department of Public Health (ADPH), Autauga County Health Department - Products/Services Requested: - 24/7 live operator telephone answering service - Coverage for after hours, weekends, and state holidays - Multilingual support for all languages - Emergency call handling and message relay to on-call personnel within 10 minutes - HIPAA-compliant operations - Flat monthly rate for unlimited calls (including long-distance, callbacks, paging, and call patching) - 1-800 forwarding number provided - Daily email recap reports - Message storage and retrieval for at least 36 hours - Software with backup capabilities - Monthly billing in arrears - Unique/Notable Requirements: - Live operators must be available at all times - Messages must be relayed promptly and securely - Price increases up to 5% per renewal period, with advance documentation - Contract period is 12 months, with options to renew annually for up to 5 years - No specific OEMs or vendors are named in the solicitation.

Description

The Alabama Department of Public Health (ADPH) is requesting quotes from qualified vendors to provide telephone answering services outside normal hours, including after hours, weekends, and State Holidays. The service must include answering phones in all languages, taking emergency calls, relaying messages to on-call personnel promptly, and ensuring HIPAA compliance. Vendors must provide a flat monthly rate for unlimited calls, including long-distance, callbacks, paging, and call patching, with live operators available 24/7 and a 1-800 forwarding number. The contract period is 12 months with options to renew up to 5 years, with potential price increases up to 5% substantiated and communicated 60 days prior to renewal.

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