Alabama Procurement Portal #SRC0000035163

24/7 Telephone Answering Service for Houston County Health Department

The Alabama Department of Public Health (ADPH) is seeking a reliable telephone answering service to support the Houston County Health Department. - Buyer: Alabama Department of Public Health (ADPH), Houston County Health Department - No specific OEMs or vendors are named in the solicitation - Service requirements: - 24/7, 365-day live answering service with English-speaking operators and multilingual support - Emergency call handling and message relay to on-call personnel within strict timeframes - Daily recap reports of all calls and messages - Provision of a 1-800 number for call forwarding - Message storage and retrieval for at least 36 hours - Backup software capabilities to ensure service continuity - HIPAA compliance for handling sensitive health information - Contract details: - 12-month base period with options to renew annually for up to five years - Flat monthly rate for unlimited calls, including all long-distance, call backs, paging, and call patching - Itemized monthly invoices required - Notable requirements: - Service must be available during after-hours, weekends, and state holidays - All operators must be live (no automated systems) - All services must be provided at a flat rate, with no additional charges for call volume or long-distance - Strict adherence to privacy and security standards (HIPAA)

Description

The Alabama Department of Public Health (ADPH) is soliciting quotes for telephone answering services to handle calls related to public health outside of normal business hours. The service must operate 24/7 including holidays, provide live English-speaking operators, and support all languages. The contractor must deliver messages promptly to on-call ADPH employees and provide daily recap reports. The contract period is 12 months with options to renew up to five years, and the service must be HIPAA compliant.

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