Opportunity
City of Riverside PlanetBids #2567
City of Riverside Seeks Cloud-Based Rebate Processing Management Solution (RFI)
Posted
July 29, 2026
Respond By
August 14, 2026
Identifier
2567
NAICS
541512
The City of Riverside Public Utilities is seeking information from vendors about a comprehensive rebate processing and data management solution for its utility rebate and incentive programs. - Government Buyer: - City of Riverside, Riverside Public Utilities, Finance-Purchasing Division - Products/Services Requested: - Cloud-based rebate processing management solution - Must support full lifecycle: customer intake, eligibility screening, workflow management, inspections, approvals, payment processing, reporting, communications, document management, and analytics - Solution should be configurable and integrate with existing utility billing, customer information, financial, and enterprise systems - Must support multiple program types: residential, commercial, water conservation, energy efficiency, electrification, sustainability, and income-qualified rebates - Unique/Notable Requirements: - Robust data migration and historical data handling - Secure, accessible customer experience - Support for multiple, concurrent program types - No specific OEMs or vendors mandated; open to all qualified solution providers
Description
The City of Riverside Public Utilities is seeking information from qualified vendors regarding a comprehensive rebate processing management solution. The solution should support the full rebate lifecycle including customer intake, eligibility screening, workflow management, inspections, approvals, payment processing, reporting, communications, document management, and program analytics. The platform should be configurable, cloud-based, and capable of integrating with existing utility billing, customer information, financial, and other enterprise systems. The City is evaluating solutions for multiple rebate and incentive programs and emphasizes data migration and historical data handling. Vendors are expected to propose solutions that enhance customer experience, operational efficiency, and reporting capabilities.