Alberta Purchasing #26.0012

Strathcona County RFP for Microsoft Teams Phone Telephony System Replacement

Strathcona County is initiating a procurement to modernize its telephony infrastructure: - Government Buyer: - Strathcona County (Canada) - OEMs Mentioned: - Microsoft (Teams Phone, Microsoft 365 E5) - Mitel (current system to be replaced) - Products/Services Requested: - Comprehensive telephony solution based on Microsoft Teams Phone - Migration from existing Mitel system (approx. 1,100 phones) - Support for advanced features: - 19 Automatic Call Distribution (ACD) queues - Paging systems - Analog device integration - Supplier-provided design, implementation, training, and ongoing support - Unique/Notable Requirements: - Leverage existing Microsoft 365 E5 licenses - Maintain administrative control with role-based access - Phased migration to minimize business disruption - Compliance with Canadian emergency calling and privacy regulations - No specific hardware/software part numbers or quantities provided

Description

Strathcona County is soliciting proposals for the design, implementation, and support of a comprehensive telephony solution based on Microsoft Teams Phone to replace the existing Mitel phone system serving approximately 1,100 phones. The project aims to modernize telephony infrastructure leveraging existing Microsoft 365 E5 licenses, maintain administrative control, and ensure comprehensive supplier support throughout the system lifecycle. The solution must support complex departmental requirements including ACD queues, paging systems, and analog devices, while minimizing business disruption through a phased migration. Compliance with Canadian emergency calling regulations and privacy requirements is also required.

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