Indian Wells Planet bids #144889

Indian Wells Resident Web Portal Design, Development, and Maintenance Solicitation

The City of Indian Wells is seeking proposals from qualified firms for the design, development, and ongoing maintenance of a custom resident web-based portal. - Government Buyer: - City of Indian Wells, managed by the City Manager's office and Senior Management Analyst - Scope of Work: - Design, develop, host, and maintain a secure, accessible, and user-friendly resident portal - Portal must serve as a unified digital hub for residents, supporting event ticket purchases, distribution, and administrative services - Integration required with existing city systems: - Revize-managed website - Transpay payment platform - Tyler Payment systems - Key Features & Requirements: - Custom software development with robust API connectivity - Secure user profiles for registration, renewals, and online payments - Automated verification of Residence Benefit Card (RBC) eligibility - Targeted push notifications for RBC holders - Event and facility management, centralized event calendar, and e-commerce functionality - Portal design must comply with WCAG 2.1 or 2.2 Level AA or ADA accessibility standards - Adherence to security best practices and all relevant legal/regulatory requirements - Portal must reflect the City's brand identity and support transparency and community engagement - OEMs & Vendors: - No specific OEMs for portal software; integration required with Revize, Transpay, and Tyler Payment systems - Unique Requirements: - Multiyear maintenance plan - Monthly invoicing on a time-and-materials basis - Portal must be public-facing and accessible to all residents

Description

The City of Indian Wells is soliciting proposals from experienced firms for custom software development, secure web portal design, and complex API integrations. The project aims to create a public-facing, accessible, and user-friendly resident web-based portal that serves as a unified "one-stop shop" to enhance community engagement and streamline access to local services such as event ticket purchases and administrative needs. The portal will include features like secure user profiles, automated verification of Residence Benefit Card eligibility, targeted push notifications, event and facility management, e-commerce capabilities, and robust API connectivity with existing city software. The final product must comply with legal and regulatory requirements and reflect the City's brand identity.

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