University of Michigan-Ann Arbor Sciquest #RFP-0012356-TECH-2026

University of Michigan seeks ServiceNow licensing, subscription management, and advisory services for Michigan Medicine

The University of Michigan, through Michigan Medicine Health Information Technology & Services (HITS), is seeking proposals for ServiceNow licensing, subscription management, and advisory/professional services to support its enterprise platform strategy. - Government Buyer: - University of Michigan - Sub-agency: Michigan Medicine Health Information Technology & Services (HITS) - OEM Highlight: - ServiceNow is the primary OEM referenced for all licensing and platform services - Products/Services Requested: - ServiceNow licensing and subscription management for 53,000+ users - Licensing must align with current ServiceNow product SKUs - Support and maintenance for all specified SKUs - Advisory and professional services for platform optimization, operational support, upgrades, and expansion - Includes support for future modules and enterprise growth - Unique/Notable Requirements: - Supplier must provide modernized, scalable licensing and transparent, competitive pricing - Solution must serve over 53,000 users and coordinate with four internal HITS stakeholder teams - Supplier is not responsible for instance consolidation - Initial contract term is three years, with two optional one-year renewals (up to five years total)

Description

The University of Michigan is seeking proposals from qualified suppliers to provide ServiceNow licensing, subscription management, and value-added advisory and professional services to support Michigan Medicine's enterprise platform strategy and long-term operational objectives. The scope includes licensing and subscription management aligned with current product SKUs, advisory and professional services for platform optimization and operational support, and enterprise expansion support for future modules and service management growth. The selected supplier will serve over 53,000 platform users and partner with internal stakeholder teams. Pricing proposals are requested for an initial three-year term with two optional one-year renewals, totaling up to five years.

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