CanadaBuys #AB-2026-05610

City of Calgary RFI for Interactive Voice Response (IVR) System for Transit Services

The City of Calgary, through Calgary Transit, is seeking information from the market about Interactive Voice Response (IVR) systems for use in automated customer information services for bus and Light Rail Transit (LRT) operations. - Government Buyer: - City of Calgary, Calgary Transit - Products/Services Requested: - Interactive Voice Response (IVR) solutions for transit customer service - Both hardware and software components are of interest - No specific part numbers or quantities provided - Purpose and Scope: - To validate business requirements and understand current IVR technologies - To assess integration and implementation considerations for future procurement - To evaluate industry best practices for IVR in transit operations - Unique/Notable Requirements: - Focus on solutions applicable to bus and LRT operations in Alberta - No specific OEMs or vendors named; open to all market participants - Non-competitive RFI for information gathering only

Description

Calgary Transit is seeking information from the marketplace regarding available Interactive Voice Response (IVR) solutions that provide automated customer information services for bus and Light Rail Transit (LRT) operations. The information collected through this Request for Information (RFI) will assist The City in validating business requirements, understanding available technologies, assessing integration and implementation considerations, evaluating industry best practices, and developing a future procurement strategy. The solicitation is non-competitive and focuses on IVR solutions for automated customer service for transit operations in Alberta.

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