CanadaBuys #BPM026324/34447

SSC Solicits Virtana Hardware and Software Maintenance & Support for Multiple Data Centers

Shared Services Canada (SSC) is seeking proposals for comprehensive maintenance and support of Virtana hardware and software used in its network infrastructure across multiple locations, including EDC Borden, Barrie, Gatineau, and Montreal. - Government Buyer: - Shared Services Canada (SSC), Enterprise IT Procurement Operations, Data Centre Services Team - OEM Highlight: - Virtana is the sole Original Equipment Manufacturer (OEM) specified for all hardware and software products - Vendors: - No resellers or third-party vendors are named; direct OEM support from Virtana is required - Products/Services Requested: - Software licenses and subscriptions for Virtana products, including: - SW Infr Obs Appl SSA (Part #100-102070-CSA, Qty: 3) - SW WireDataPack SSA (Part #100-103241-SA, Qty: 22) - SW SANSwitchPack SSA (Part #100-103279-SA, Qty: 2010) - MA Strategic Support Essential Ann (Part #100-103462-AM, Qty: 1) - MA Pltfrm Appl 4220 Ann (Part #100-103010-MA, Qty: 3) - Maintenance and support services including: - 24/7 direct OEM technical support - Access to software updates and releases - Preventive and corrective maintenance - Firmware and software support - Warranty services, hardware repair and return - Annual reporting of service requests and RMAs - Notable Requirements: - Direct OEM (Virtana) support is mandatory; bidders must be OEM-certified - Security requirements apply to the contract - The contract includes a 12-month base period with two one-year option periods - Service coverage is for both existing and new Virtana infrastructure - Procurement Details: - Competitive open bidding process - Solicitation is bilingual (English and French) - Open to bidders in Ontario (excluding NCR)

Description

The Government of Canada, through Shared Services Canada, is soliciting proposals for maintenance and support services for Virtana hardware and software. The contract will consolidate and renew all Virtana software and hardware support to maintain existing and new network infrastructure located in EDC Borden, Barrie, Gatineau, and Montreal. The procurement is conducted via competitive open bidding and is open to bidders in Ontario (except NCR). The solicitation is issued in both English and French.

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