Illinois BidBuy #27-350SOS-SOS35-B-53607

Change Order Award for Call Center and Software Services – Illinois Secretary of State

This award notice documents a change order for call center and software services for the Illinois Secretary of State's Information Technology department. - Government Buyer: - Illinois Secretary of State, ITSOS350 - Information Technology - Vendor: - 22nd Century Technologies - Products/Services Requested: - Call center and software services, including software and staffing - Invoicing is performed on a per-call basis - No specific part numbers or itemized quantities provided; service is delivered as a bundled solution - Notable Requirements: - Change order increases contract value by $106,730.33 to reconcile previous estimates for fiscal year 2026 - Services are provided under a cooperative contract through Sourcewell (contract number 071321-CEN) - NIGP code: 91502 (Communications and Media Related Services) - No unique product OEMs specified beyond the awarded vendor - No attachments or additional technical requirements listed

Description

This is a change order notice for the 22nd Century Call Center Services contract. The change order is to reconcile a previous estimated change order for fiscal year 2026 with a value of $106,730.33. The contract is through Sourcewell, contract number 071321-CEN. The procurement is open market and no electronic quote is allowed. The contract involves call center and software services including software and staffing.

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