SAM #FA850126Q0059_GLIDEFAST_INTEGRATION_SERVICES_APEX

ServiceNow Implementation and Support Services for 78 ABW (GlideFast Consulting)

This opportunity is for GlideFast Consulting services to support the 78th Air Base Wing (78 ABW) Communications Directorate at Robins Air Force Base with ServiceNow platform implementation, configuration, and ongoing administrative support. - Government Buyer: - Department of the Air Force - 78th Air Base Wing (78 ABW) Communications Directorate - Robins Air Force Base - Primary OEMs: - ServiceNow (platform for ITSM, ITOM, Asset Management, etc.) - VividCharts (licensing for data visualization) - Vendors Mentioned: - GlideFast Consulting (integration and implementation services) - Products/Services Requested: - Implementation, configuration, and advisory services for ServiceNow modules: - Core Platform & Infrastructure Initialization - IT Service Management (ITSM) - IT Operations Management (ITOM AIOps) - Asset Management (HAM/SAM Pro) - Enterprise Architecture - Workplace Service Delivery - App Engine Enterprise - Integration Hub Starter - AI Search Starter - Agile Team Module - ServiceNow administrative support (remote services, O&M) - Implementation and migration for MAESTRO 2.0 and ATHENA platforms - VividCharts software licensing - Travel services related to contract performance - Quantities: - 655 hours base remote services - 857 hours option remote services - 2,009 hours MAESTRO 2.0 implementation - 1,864 hours ATHENA implementation/migration - 1 VividCharts license - 1 travel line item - Unique/Notable Requirements: - All ServiceNow work must be performed within a FedRAMP-compliant Government Data Center - Emphasis on collaboration, timely feedback, and formal change management - Deliverables include kickoff, design specs, user stories, status reports, and final documentation - Knowledge transfer and skill development are required - Multiple option periods for extended support and implementation

Description

The Government intends to award this effort to Apex Systems, LLC Cage:1XKW5, 4400 Cox Road, Glen Allen, VA 23060, United States. This award will be made as a sole source since they are found to be the only source that can satisfy agency requirements.

The 78 ABW Communications Directorate (SC) seeks to find a contractor that can meet needs of the customer. These needs include any of the following: -Business process analysis and improvement -Architectural design/review -Business analysis/requirements gathering -Development work, including any assistance needed with custom applications -Strategic planning and production of process roadmaps -Strategic planning and production of architectural roadmaps -Platform management -Ad-hoc administrative assistance -Knowledge transfer and skill development. See Statement of Work (SOW) Attachment for more details. See attached SF 1449 for suggested CLINs.

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