Texas DIR/ESBD #HHS0017229v2

Annual Maintenance and Full-Service Plan for Qiagen EZ1 Extraction Instruments at Texas DSHS Laboratory

This opportunity is for an annual preventative maintenance and full-service plan for Qiagen EZ1 Extraction Instruments at the Texas Department of State Health Services Laboratory in Austin, Texas. - Government Buyer: - Texas Health and Human Services Commission (HHSC), Texas Department of State Health Services (DSHS), Procurement and Contracting Services (PCS) - OEM Highlight: - Qiagen is the required Original Equipment Manufacturer (OEM) for all instruments and services - Vendors/Service Providers: - Only vendors with at least five years of experience and factory-trained service engineers are eligible - Subcontracting is prohibited; all services must be performed by the awarded vendor - Products/Services Requested: - Annual preventative maintenance and repair services for Qiagen EZ1 Extraction Instruments - Includes two Qiagen EZ1 Advanced XL instruments (part numbers: L199A2576 & L199A2602) - Services include one preventive maintenance visit per year, on-demand repairs, unlimited telephone support, labor, travel, expenses, and parts - 24/7 technical call center support and on-site remedial maintenance within 24 hours of request - All labor, equipment, materials, and supplies must be included in the fixed price - Unique/Notable Requirements: - Strictly limited to Qiagen brand, make, and model - Factory-trained service engineers required - 24-hour emergency response for service requests - No subcontracting allowed - Service coverage is Monday through Friday, 8:00 am to 5:00 pm Central Time, with 24/7 technical support - Bidders must provide certifications, experience summaries, and references

Description

The Texas Health and Human Services Commission (HHSC) is seeking competitive bids to establish contract(s) for an annual preventative maintenance plan for Qiagen EZ1 Extraction Instruments at the Texas Department of State Health Services Laboratory in Austin, Texas. The procurement covers instrument maintenance and repair, specifically for the brand, make, and model specified. Bids must conform exactly to the specifications to be considered. The contract is anticipated to start on September 1, 2026, with responses due by August 21, 2026.

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