British Columbia BCBid #048-2026

WorkSafeBC Seeks Customer Communication Management Platform Solutions

WorkSafeBC, a provincial agency in British Columbia, is seeking information and product demonstrations for a Customer Communication Management (CCM) platform. - Government Buyer: - WorkSafeBC (Workers' Compensation Board of British Columbia) - Products/Services Requested: - Customer Communication Management platform capable of: - Authoring, delivering, tracking, and governing high-volume stakeholder notifications - Supporting multiple communication channels: email, SMS, and print - Integrating with WorkSafeBC’s existing IT systems - Software maintenance and support for the CCM platform - Unique/Notable Requirements: - Multi-channel notification delivery (email, SMS, print) - Seamless integration with current IT infrastructure - Open to demonstrations and information from qualified organizations - No specific OEMs, vendors, or part numbers are mentioned in the notice - Opportunity is open to organizations able to provide such a platform

Description

WorkSafeBC is requesting submissions and product demonstrations, either in-person or virtually, from qualified organizations that can deliver a Customer Communication Management platform to author, deliver, track, and govern high volume stakeholder notifications across multiple channels, including email, SMS, and print. The product sought must be integrable with WorkSafeBC's current information technology solutions. The opportunity is a Request for Information with submissions due by August 14, 2026. Submissions can be delivered electronically via BC Bid or email in specified formats.

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