Opportunity
Georgia Procurement Registry #PE-66062-NONST-2027-000000462
Atlanta Airport Seeks Social Media & Customer Feedback Dashboard Solution
Posted
August 05, 2026
Respond By
August 10, 2026
Identifier
PE-66062-NONST-2027-000000462
NAICS
541512, 541690, 541511
The City of Atlanta's Department of Aviation is seeking a centralized Social Media and Customer Feedback Dashboard for Hartsfield–Jackson Atlanta International Airport (HJAIA): - Buyer: City of Atlanta, Department of Aviation, Customer Experience Division - Purpose: Procure a dashboard solution to aggregate, analyze, and visualize customer sentiment and engagement data from social and non-social media platforms - Key requirements: - Real-time aggregation of customer feedback from multiple sources - Analytics and visualization tools to identify service trends and actionable insights - Support for operational improvements based on data analysis - Compliance with security standards - Solution readiness and vendor technical capability are critical for prequalification - Products/Services requested: - Social Media and Customer Feedback Dashboard Solution (software and consulting services) - Includes smart technology consulting, customer service evaluation, software development and maintenance, data processing, and analytics - No specific OEMs or vendors are named in the solicitation - Notable: Multi-step sealed bid process with prequalification based on experience and solution readiness
Description
The City of Atlanta on behalf of the Department of Aviation is conducting a Multi-Step Sealed Bid process to procure a centralized Social Media and Customer Feedback Dashboard for the Hartsfield–Jackson Atlanta International Airport Customer Experience Division. The solution must aggregate, analyze, and visualize customer sentiment and engagement data from multiple social and non-social media platforms to improve insights and operational performance. Vendors will be prequalified based on experience, technical capability, security compliance, and solution readiness. The procurement includes a broad scope of software and consulting services related to social media and customer feedback dashboard development.