Virginia Danville Civic Plus #26-27-006

City of Danville Solicits Enterprise Customer Payment Platform and Processing Services

The City of Danville, Virginia is seeking proposals for a modern, integrated enterprise customer payment platform and payment processing services to support municipal utility payments. - Government Buyer: - City of Danville, Virginia - Purchasing Department, managed by Carol Henley (Director of Purchasing) and Amy Chandler (Director of Finance) - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Enterprise Customer Payment Platform - Modern, integrated software platform for customer payments - Must support utility and municipal payments - Unified customer experience required - Integration with existing Customer Information System and customer engagement platform - Features: secure payment processing, customer self-service, communication tools, payment management, and reporting - Payment Processing Services - Services to process customer payments for utilities and municipal services - Must be integrated with the payment platform - Unique or Notable Requirements: - Solution must comply with Section 508 accessibility standards (WCAG 2.1 Level AA) - Vendor must provide a Voluntary Product Accessibility Template (VPAT/ACR) and Vendor Accessibility Roadmap - Must conform to the Virginia Uniform Building Code and relevant contract documents - No performance or payment bonds required - Davis-Bacon Act compliance is not applicable - Proposals may be submitted electronically via eVA or by mail/hand delivery, but not both - Vendor qualifications and insurance requirements apply

Description

The City of Danville is seeking proposals from qualified vendors to provide a modern, integrated customer payment platform capable of supporting utility municipal payments through a unified customer experience. The solicitation includes a pre-proposal meeting on August 11, 2026, and a deadline for questions on August 18, 2026. Sealed proposals are due by August 27, 2026, at 4:00 PM. The project aims to implement an enterprise customer payment platform and payment processing services.

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