Los Angeles County Lacounty #RFB-IS-26200966-4

Los Angeles County Solicits SaaS Client Activity Tracking System for Community and Senior Centers

Los Angeles County Internal Services Department is seeking a mature, production-ready, web-based Client Activity Tracking System for use across 14 community and senior centers. - Government Buyer: - County of Los Angeles, Internal Services Department (ISD Procurement) - Products and Services Requested: - Software-as-a-Service (SaaS) solution for activity tracking, registration, attendance, and service management - Annual recurring software licensing, cloud hosting, and infrastructure for up to 5 years (3-year base, 2 optional years) - Technical support, maintenance, software updates, data backup, and disaster recovery - Professional services: implementation, customization, integration, training, and data migration (including 1.6 million historical records) - System Requirements: - Must be a web-based, hosted solution supporting 40 workstations, 20,000 registered consumers, and 310,000 annual visits - Must support both scheduled and walk-in services, consumer self-check-in, staff-assisted registration, and robust reporting - Integration with other County systems required - Solution must have at least three similar implementations in the last five years, including one in the public sector or nonprofit human services - Compliance with information security and privacy requirements, including HIPAA - Authorized distributor/reseller certifications required - Emphasis on Local Small Business Enterprise (LSBE) participation - No specific OEMs or vendors are named in the solicitation - Estimated usage and data migration requirements are significant, highlighting the need for scalability and reliability

Description

This solicitation is for a client activity tracking system under a 3-year agreement with amendments. The system is intended to support community and senior centers by tracking activities, registrations, attendance, and services across multiple locations. The scope includes software provision, implementation services, and compliance with information security and privacy requirements. The solicitation requires submission via an online portal by August 6, 2026, and includes multiple attachments detailing technical specifications, service level agreements, and Q&A documents.

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