Massachusetts COMMBUYS #BD-27-1059-MAOIG-MAOIG-132087

MA Office of the Inspector General Solicits SaaS Customer Service & Ticketing Platform

The Massachusetts Office of the Inspector General (MAOIG) is seeking proposals for a web-based Software as a Service (SaaS) customer service and ticketing solution. - Government Buyer: - Massachusetts Office of the Inspector General (MAOIG) - Learning & Development Division - Products/Services Requested: - Web-based SaaS customer service and ticketing platform - Centralized portal for managing public-facing inquiries - Must handle requests via telephone, email, and website form - Capable of routing requests to at least two different groups - No specific part numbers or quantities beyond a single system - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Unique or Notable Requirements: - Solution must support multiple communication channels (phone, email, web form) - Must provide routing to multiple internal groups - Statewide solicitation with electronic quote submission - Designed for public-facing customer service needs

Description

This solicitation is for a web-based SaaS customer service and ticketing solution to support the L&D Division. The system must handle inquiries via telephone, email, or website form and support at least two different groups. It is a statewide solicitation issued by the Office of the Inspector General, Massachusetts. The response deadline is August 24, 2026, and interested parties are advised to review the RFQ document for detailed scope and timeline information.

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